Dear Customer,
We are pleased that you are interested in data protection. We would like to give you an easily understandable overview of the data processing practices and our privacy compliance measures in relation to our delivery websites, applications and related services (collectively referred to as "platform" below). Our goal is to provide you with an amazing customer experience while keeping your personal data secure. Trust, transparency and honesty are our leading principles. Your trust in our product is the reason why we can provide you with an amazing customer experience.
1. Who we are
We are Delivery Hero (Lao) Sole Co., Ltd (“we”, “us” or “our”), but usually we just use the name foodpanda Laos.
As regards the processing activities conducted on our platform, we will be the data controller responsible for what happens with your personal data. "Data controller" is a legal term and simply means that we are the party determining how your personal data is processed, for what purposes this is done and by what means. While we are required by law to provide you with all of the following information, we do so also out of the belief that a partnership should always be honest.
If you have any questions about data protection at foodpanda, you can contact our data protection officer at any time by sending an email to [email protected].
We are also a member of the large and fascinating family of the Delivery Hero Group. As a family, we make certain decisions together. Both our parent company, Delivery Hero SE, Oranienburger Straße 70, 10117 Berlin and foodpanda Laos, to some extent, jointly decide which means we will use to process your personal data and which purposes we consider to be appropriate. Legally, this means that Delivery Hero (Lao) Sole Co., Ltd and Delivery Hero SE are also jointly responsible for these joint data processing activities and you are free to assert your rights against both parties in relation to the processing activities listed in this Privacy Policy.
Delivery Hero (Lao) Sole Co., Ltd (“we”, “us” or “our”) will continue to be your point of contact if you have any questions about data protection.
While visiting our platform, registering or placing orders, you agree to this privacy policy. This privacy policy applies to all personal data obtained by us through your use of our platform. It does not apply to any websites controlled by third parties not affiliated with us that our platform may link to (“Third Party Sites”). The relevant privacy policies set out in the respective Third Party Sites shall apply in those cases.
2. Privacy is your right and the choice is yours
As a customer you have the choice which information you would like to share with us. Please be aware, however, that when signing up to our platform, you are required to accept our terms of use. Legally speaking, this means you will enter into a contract with us under which you are entitled to use the platform, in accordance with the terms of use. Of course, we need some information from you to be able to perform our obligations under this contract. However, it is entirely up to you to choose whether you would like to provide such information or would rather not use our platform.
You can take the following steps to control and manage how much personal data you share with us:
Cookies & web-tracking: You can set your device or web browser to decline cookies and other web-tracking technologies (which is also possible through our consent manager). If you deactivate web-tracking, you will no longer see any personalized contents, offers or ads.
Direct marketing: If you do not want to receive newsletters from us, you can unsubscribe at any time. In this case, we will not be able to send you any cool offers.
3. 3. Your Legal Rights
Right to access
You have the right to be informed which data we store about you and how we process this data.
Right to rectification
If you notice that stored data is incorrect, you can always ask us to correct it. You may also delete your account through your user profile on our platform.
RRight to erasure
You can object or withdraw your consent to our collection, use and disclosure of your personal data at any time for any or all of the Purposes.
To exercise your rights, you may send in your request via email to [email protected] at any time and we will process such requests in accordance with this Privacy Policy and our obligations under applicable laws.
4. An overview of the personal data we process
In this section you can find general information about the categories of personal data we process about you. For your understanding, personal data is information that directly identifies you (such as your name or photo picture) or enables us to indirectly identify you (for example, on the basis of a user ID linked with the personal information in your profile).
You will find more detailed information on our processing activities below, in the next section. But our data processing activities on the platform can be summarized by reference the main categories of personal data:
a. Profile data (master data)
This includes your name, email address, password, telephone number, delivery addresses, interests, age.
Why do we process this category?
This data is your master data, which we absolutely need for our services. Without an email address/telephone number and a password, you cannot create a profile. Together with your name, this is your master data. We need your age to ensure that you are not a minor.
b. Delivery data
This includes your name, delivery address, phone number, order details and order ID. If you are using our on-demand pandago rider service (“pandago”), this will also include the sender’s and recipient’s (if not yourself) names, pickup / delivery address and contact details.
Why do we process this category?
In accordance with the principle of data minimization, we only provide our riders, shops and restaurants (as the case may be) with the information that they need from you to prepare and deliver your order and otherwise provide services requested to you.
c. Order history data
This includes your order history, selected shops or restaurants (as the case may be), invoices, order ID, comments on orders, information on payment method, delivery address, successful orders and cancelled orders
Why do we process this category?
Each time you place an order, this information will be added to your profile. You can view all this information in your profile at any time. We will use this information to improve our services and optimize the platform for your interests.
d. Location data
This includes your address, postcode, city, country and your device’s longitude and latitude.
Why do we process this category?
We need these data to be able to deliver your orders (or enable the restaurant or shop you have ordered from to deliver it to you). We create the longitude and latitude automatically in order to be able to process your delivery address in our other linked systems, such as our Rider app, and to display your address to our riders or riders of restaurants.
e. Device information and access data
This includes your device ID, device identification, operating system and corresponding version, time of access, configuration settings, and your IP address.
Why do we process this category?
Each time you access our platform, this information is stored by us for technical reasons. We also use parts of this information to detect suspicious behaviour at an early stage and to protect our platform.
f. Customer care data
Why do we process this category?
If you contact us, we collect this data because we need to know who we are talking to and what we have been talking about so that we can help you with your reason for contacting us. This also applies if you leave comments on social media on our fan pages. We do not combine this data with your profile data on our platform, but we can still identify you by your social media ID.